Frequently Asked Questions
GENERAL
- I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please call the Chapter at (631) 864-8337 or (516) 740-7227 or email Natale Raimo at natale.raimo@nmss.org. - How do I change my Username and/or Password?
First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again. - How do I unsubscribe from e-mail?
Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe. - Is there a registration fee? No, there is no registration fee to participate in Walk MS: Long Island.
- I’m walking and my family will join me. Should they register for Walk MS?
Yes. All walkers, regardless of age, must register to participate in the Walk MS event. This is for your safety and so that each participant qualifies for fundraising incentives, including the $125.00 minimum to receive a T-shirt. - Can my child (12 or under) participate in Walk MS? Yes - Walk MS is a family event for all ages!
- I will be out of town during Walk MS. Can I still participate as a Virtual Walker?
Yes. You do not have to physically be at the walk event to participate. Virtual Walkers can register as an individual or team participant. Virtual Walkers will receive the same benefits and prizes as event participants. Click here to register as a virtual walker. - Can I register for Walk MS the day of the event?
Yes. While it is encouraged to pre-register for Walk MS, we do offer registration the day of the walk. When you arrive at the Walk site, proceed to the Registration Tent. If you wish to register online, please click here. - I’m walking and my family will join me. Should they register for Walk MS?
Yes. All walkers, regardless of age, must register to participate in the Walk MS event. This is for your safety and so that each participant qualifies for fundraising incentives, including the $125 minimum to receive a T-shirt.
FUNDRAISING FAQ
1. Where do I send my donations?Please mail all Walk MS donations to the address below. Be sure to include your name and, if applicable, your team name in the memo section of the check. Please do not send cash.
Mail Donations To:
National MS Society, Long Island Chapter
Attn: Walk MS
40 Marcus Drive, Suite 100
Melville, NY 11747
2. Who do I make checks payable to? National MS Society, LI Chapter-Walk MS or NMSSLI-WALK MS. Also remember to include your name and, if applicable, your team name in the memo section of each check as this will ensure donations are credited to the appropriate participant.
3. How long does it take for donations to appear on my personal web page?
Donations made online are immediately posted to your account and will appear on your web page at the time of the donation. Donations that are mailed prior to the event can take two to four weeks to appear on your web page. Donations submitted on the day of the event can take up to six weeks to appear on your web page. To avoid the wait, encourage your donors to sponsor you online; online donations are safe and easy. Please click here if you wish to make an online donation to a Walk MS participant.
ABOUT MY PARTICIPANT CENTER
Click here to download the 2012 Participant Center Guide. This is a terrific online fundraising tool that can help you reach your goal!
- What is a Personal Page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your Walk Center. You will be able to customize images, text and the style/color layout of the page. - By default I have a personal page, do I have to change it?
Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage. - How do I change my personal fundraising goal?
First, you will need to login to your Walk Center. On the bottom right side of the Walk Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes. - How do I change my team name, team division or team goal?
Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her walk center and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name, division and goal. - How can I see who has donated to me?
Login to the site using your Username and Password. Go to your Walk Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts having been donated. - How can I see who is on my team?
Login to the site using your Username and Password. Go to your Walk Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member. - What is a team message?
Simply go to your Walk Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message. - What is the difference between making my personal page private or public?
By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.